Answers to some of our most frequently asked questions.
Regrettably, no visitors are currently permitted at the hospital. We understand this is difficult for both clients and their families, however safety of the hospital's patients, staff and doctors as well as of the community remains our priority. Epping Private Hospital will not permit in-person visits to the hospital, except for special circumstances upon authorisation from the hospital's executive management for:
Palliative care / End of Life care
Specialist care giver (a person who provides significant specialised care directly to a patient)
We encourage family and friends to telephone, FaceTime/video call, Skype or WhatsApp.
Main Reception T: 03 9422 4444
E: [email protected] Mail / Deliveries to:
Level 1, 230 Cooper Street, Epping, VIC 3076
At this time due to heightened infection risk, all deliveries will be to main reception and will be checked before being delivered to clients. Any items deemed to be an infection risk will be disposed of.
Can I bring clothes?
Yes, permitting items are brand new and in packaging (pre-worn items will not be accepted into the hospital at this time due to infection risk and will be disposed of).
Are mobile phones / ipads permitted?
Yes, where appropriate, we encourage clients to have a mobile phone, tablet or ipad as this can greatly assist clients in staying connected with loved ones digitally. Video applications such as FaceTime, Whatsapp, Skype or Zoom can be very helpful. While visitor restrictions are in place, our staff are here to help out clients stay connected with loved ones.
Can I bring my jewellery?
No, jewellery and any valuables should not be brought to the hospital.
Are photos and/or cards permitted?
Yes, we encourage families to send photos and cards.
Are flower deliveries accepted?
Yes, flowers can be delivered to our reception and will be brought to patient rooms by our staff.
Are care packages containing food allowed?
No, cooked food is prohibited and will not be accepted into the hospital.
Parking is available on on-site, both at the front of the building and multi level undercover parking at the side.